Frequently Asked Questions
1. How Do I Care for My Lash Extensions?
To keep your lash extensions looking fresh, avoid water and steam for the first 24
hours. Clean your lashes daily with a gentle, oil-free our brand lashcleanser Lash Shampoo and avoid using
mascara on extensions. Brush them gently with a clean lash spoolie to maintain their
shape.
2. How Long Do Lash Extensions Last?
Lash extensions typically last between 4-6 weeks, depending on your natural lash
cycle and aftercare routine. To keep them full and fresh, we recommend a refill every 3 -4 weeks.
3. Can I Wear Makeup with Lash Extensions?
Yes but avoid oil-based makeup or products on the eye area, as oils can break down
the adhesive. Opt for oil-free makeup and remover and avoid mascara on the
extensions to prevent clumping.
4. How Do I Book a Course?
Booking is easy! Visit our website and navigate to the “Courses” LUXE LASHES BEAUTY ACADEMY section. Select your
desired course, fill out the necessary information, and submit your booking online.
5. How Do I Get My Certificate?
Upon successful completion of your course, we’ll issue the accredited certificate. For online courses, you can download the certificate straight away.
6. Can I Start My Own Lash Business After the Course?
Yes! Our courses are accredited and designed to equip you with the skills you need
to confidently start your own lash business. We cover techniques, safety protocols,
and client management to help you succeed. On-going support is available on request.
7. What Is Included in the Course Kit?
Our course kit includes lash extensions, adhesives, tweezers, and other essential
tools for practice. Each kit is tailored to the specific course to ensure you have
everything you need to start. Our brand starter kits are sold at the reduced price for our students.
8. Do You Offer Refresher Courses?
Absolutely. We offer refresher courses for certified lash and brow technicians looking
to enhance their skills or keep up-to-date with new techniques and trends.
9. Are the Courses Accredited?

Yes, all our courses are accredited, meaning your certificate will be recognized for
insurance and industry standards, allowing you to offer lash and brow services
professionally.
10. Can I Book a One-on-One Training Session?
Yes, we provide one-on-one training options to ensure personalised instruction and
hands-on practice. Contact us to discuss one-on-one session availability and
scheduling.

For more details or to ask additional questions, feel free to reach out through our
contact form on the website or give us a call. We’re here to help you achieve your
beauty goals!

Return & Exchange Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. Please review our policy regarding returns and exchanges:

**Exchanges Only:**
We do not accept returns on any products. However, if you receive a defective or damaged item, we are happy to offer an exchange for the same item or a different one of equal value.

Eligibility for Exchange:
To be eligible for an exchange, please ensure that:
- The item is in its original condition, unused, and in the original packaging.
- You notify us within [3 days] of receiving your order if you wish to exchange an item.

How to Exchange:
1. Contact our customer service team at 07595041870 with your order number and details about the item you wish to exchange.
2. We will provide you with instructions on how to proceed with your exchange.
3. Please ensure that the item is securely packaged to prevent damage during return shipping.

Shipping Costs:
Customers are responsible for all shipping costs associated with exchanges. We recommend using a trackable shipping service or purchasing shipping insurance for items over £100.

If you have any questions or concerns regarding your order, please feel free to reach out to us. We are here to help!

Thank you for understanding our policy!